N E W S

"After documenting inventory reductions and thru-put improvement through our black belt lead lean manufacturing project, we were able to obtain a four-fold incremental improvement in inventory reduction and customer service level improvement through implementing GAINS.”

ITT Bell & Gossett
(Discrete Manufacturer)

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“Gulfstream is known as the industry leader in customer service and repair.
A key component in maintaining that reputation is the spare parts planning and equipment overhaul optimization provided by GAINS."

Gulfstream Aerospace
(Aerospace MRO/Service Parts Distribution)

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“We hit $62 million (in monthly sales).
We have never even come close to hitting $60 million in any month previously. Those sales were due to having the right inventory at the right time. Our inventory levels began dropping right after we implemented the new software (GAINS) and they have leveled off at about $5.5 million below their previous levels, so with more revenue and lower costs our increase in profit contribution is spectacular."

LESCO
(Retailer/Distributor)
 
   

 

 

GAINSystems' Customer
Care Program
GAINSystems enjoys an
annual customer retention rate
in excess of 97% 

 

The GAINSystems Customer Services Team pursues the following goals:

To provide best-in-class technical support of GAINS™
(General Adaptive INventory Solution)
To continuously-improve customers’ financial and operational performance through
value-added consulting, training, and support to maintain high standards of software quality.

GAINSystems enjoys an annual customer retention rate in excess of 97%. According to AMR Research, this one of the highest retention rate levels in the industry. This fact attests to the long-term performance and value of the GAINSystems solution, methodology and commitment of Customer Care.

The GAINSystems solution and methodology form the basis of a continuously-engaged business partnership ensuring that customers not only optimize their inventory quickly
after the initial implementation, but continue to further optimize and improve profit performance for the life of the relationship under the Support Agreement. Critical to this successful performance is the Customer Care Program that commences at the time
GAINS™ is certified for production.

Key components of the GAINSystems Customer Care Program

Real-time Customer Service
We provide real-time support and guidance during the hours of 8 AM through 6 PM CST via phone, remote access, Email, and/or fax support. All of our Customer Service Representatives are highly skilled in the Supply Chain Management discipline and in the effective application of GAINS methodologies.

Proactive Customer Care
On a recurring basis, we conduct a series of pro-active reviews with each customer. These reviews are scheduled annually to ensure all applicable GAINS functions, including those newly-developed, are fully-employed.

Performance Monitoring
In partnership with each customer, we regularly access and analyze key operational data in order to compare actual to expected performance in many key areas for example:

  • Inventory Investment / Carrying Cost Reductions
  • Profit and Earnings Contribution
  • Customer Service Level Improvement
  • Inventory Turn Improvements
  • Receiving/Set-Up Activity Reductions
  • Overall Annualized Benefits

As a result of Performance Monitoring, we are able to accurately advise our customers regarding potential business improvement and ways in which the GAINS solution can be better utilized.

Software Updates
Working closely with our customers, we plan the delivery schedule for GAINS improvements. These updates are delivered at no additional charge to customers who subscribe to our annual Software Service Support program.

GAINS Research Group (GRG)
On an annual basis, we conduct a two-day meeting with user and management representatives of our customer base at the University of Chicago. The GRG provides a forum for two-way communication regarding the roadmap for the GAINS solution. We ask our customers to take an active part in shaping our solution strategy both from an efficacy and implementation feasibility perspective. The GRG utilizes a combination of group meetings and breakout sessions on specific topics led by GAINSystems consultants, senior leadership, industry experts and customers. The goals of the GRG are to:

  • Better understand the planning and optimization needs of our customers
  • Obtain feedback on our performance
  • Present our prospective product enhancement roadmap for customer prioritization
  • Present the functional design for each planned improvement
  • Present the release schedule for the upcoming year

 
   
 

© GAINSystems 1971 - 2007